Virgin Media Contact Number

Call Virgin Media UK on their customer service telephone number 0345 454 1111 to contact a representative with questions about your broadband internet service or digital television subscription.


About Virgin Media

Virgin Media provides a range of telecommunication services from mobile phone networks to subscription television packages and even broadband internet to millions of customers across the United Kingdom. The company was originally established as a business merger between NTL and Telewest but was soon taken over by Virgin Mobile, hence its new name.


Customer Services – 0345 454 1111

Contact Virgin Media on their UK telephone number 0345 454 1111 to contact a customer service representative with enquiries about your broadband internet service or digital television subscription. For instance, callers should report any technical issues with any part of their Virgin Media router box if they are unable to connect to the internet via their home WiFi. Alternatively, you can ask for technical support if your internet connection has gone down but you may have to contact BT Openreach if there has been damage to your local telephone lines. New customers can use this number to enquire about the cost of a full house bundle, so that they can get unlimited internet along with telephone line rental and any number of Virgin Media television entertainment packages. You may also wish to discuss whether your post code is eligible for fibre optic broadband and can also book an installation appointment on this number. Finally, it is recommended that customers who are unhappy with the quality of their Virgin Media services or who have seen an increase in the cost of their monthly bill should register a formal complaint when speaking to a customer service advisor.


Bill Payments – 0800 064 3777

You should call the Virgin Media freephone payments helpline number 0800 064 3777 if you need to pay a bill over the telephone. For instance, if you want to make a credit card payment then you have the option of making the transaction yourself as opposed to setting up a direct debit. If you believe that you have been overcharged for your TV or internet connection then you can ask an advisor to breakdown the charges on your monthly bill before asking whether you are eligible for a refund. Alternatively, you may prefer to discuss how to reduce the amount of your monthly bill and can remove select channels or one of your household’s Virgin Media set top boxes from your package in order to do so.


When to Call the Company

The Virgin Media customer service helpline runs a local 0345 contact number meaning that you will only be charged the same standard per-minute rate as any other local call to get in touch but calls to the freephone bill payments number will always be completely free of charge from both UK mobiles and landline phones. The company is available to be contacted 7 days a week as the Virgin Media call centre is open during the hours of 8am-10pm, Monday to Sunday.


Virgin Media Phone Numbers

Virgin Media Department UK Customer Service
Customer Service 0345 454 1111
Payments 0800 064 3777


Write to the Customer Relations Department

Customers also have the option of leaving written feedback and if they are dissatisfied with the service provided by the company, can send a formal letter of complaint to the Virgin Media customer relations department at the following postal address:

Virgin Media,
PO Box 333,
Matrix Court,
SA7 9ZJ,
United Kingdom