Plusnet Contact Number

Contact Plusnet on their freephone customer services telephone number 0800 432 0200 to discuss your mobile Internet data or broadband Wi-Fi enquiries with a call centre representative.

About Plusnet

Plusnet is widely known as a popular British Internet service provider that specialises in delivering high-speed fibre optic broadband to roughly a million customers across the United Kingdom. However Plusnet also offers other telecommunication services such as access to digital television channels along with mobile phone network connections.

Plusnet Customer Services – 0800 432 0200

Contact Plusnet on their freephone customer services telephone number 0800 432 0200 for to discuss the Internet services provided by the company. For instance prospective customers should enquire about the broadband speeds and the installation process for fibre optic Internet before asking for a price estimate. You can also discuss the cost of Plusnet’s mobile phone tariffs if you would like to purchase a monthly SIM contract or even to purchase a prepaid pay as you go card. For instance Plusnet has different SIM deals that offer varying rates of text and online data per month so that callers can ensure to get the best package according to their usage.

However the Plusnet helpline also provides essential support for existing customers such as if you need assistance when changing your Wi-Fi password or checking your IP address. Additionally Plusnet customers should request technical support if they have lost their Internet connection or if they would like to ask how to connect their laptop or mobile phone to Wi-Fi. However if there is a problem with your router box then you may need to request an engineer to be sent to your home address to repair your broadband connection.

Customers who are unhappy with the broadband connection supplied by Plusnet or with the conduct of a specific member of staff should register a complaint with the customer service representative. However if you wish to cancel your broadband subscription or leave your mobile tariff early then you may be charges an additional administrative fee.

Call Costs and Contact Hours

Plusnet uses a 0800 freephone number meaning that all calls to the helpline will be completely free of charge from both UK landlines and mobiles. The Plusnet customer services helpline is open 7 days a week as it operates with the opening hours of 7.30am-10pm Monday to Sunday.

Important Plusnet Contact Numbers

Plusnet Department UK Contact Number Opening Hours
Plusnet Customer Services 0800 432 0200 7.30am-10pm Monday to Sunday
Customer Services from a Plusnet Mobile 500 7.30am-10pm Monday to Sunday
Broadband, Phone & TV Sales 0800 432 0080 8am-8pm Monday to Friday, 9am-7pm Saturday, 9am-6pm Sundays
Mobile Sales 0800 328 4677 8am-8pm Monday to Friday, 9am-7pm Saturday, 9am-6pm Sundays


Alternative Contact Methods


Plusnet Live Chat

Alternatively you can make a query outside of the standard customer service opening hours when filling our your customer ID number and the nature of your enquiry on the Plusnet Online Help Page.

Write to Them

If you would prefer to write to the company when making a formal complaint or general enquiry then you can do so using the postal address of their Head Office: Plusnet plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU, United Kingdom.