The freephone Experian CreditExpert number 0800 013 8888 should be used be anyone looking to contact a customer service representative with enquiries about their credit report or who would like to make a dispute regarding their score.
Experian Customer Services – 0800 013 8888
Contact Experian by calling their freephone customer service number 0800 013 8888 for over-the-phone support regarding the free trial for your online CreditExpert service. For instance, an Experian customer service advisor can inform you how to get unlimited access to your credit report when you log in to your online account. You may have queries regarding how to improve your credit rating or how to analyse your score using the Experian web-monitoring tool. If you have a negative credit rating, then you may also wish to ask when the company will update your score and if there is anything you can do to improve your results. However, if you are an employer or a landlord looking to verify the credit report of a prospective employee or tenant then Experian will inform you how to check the score of another person. By the same token, any employees who think inaccurate information has been given on their credit report can process a Transunion dispute when calling this number.
Fraud Enquiries – 0844 4815 888
You should contact Experian on their fraud enquiries number 0844 4815 888 (at £0.07/min plus access charge) if you suspect illegal activity regarding your credit history. For instance, if you do not recognise an element of purchasing history that has shown up in your credit report you should get in contact as soon as possible. Notably, the Experian advisor will be able to highlight what to do when inconsistencies that have come back in your CreditExpert report that suggest someone else has been using your identity.
Call Costs and Contact Hours
Experian uses freephone contact numbers meaning that all calls will be entirely free of charge from both landlines and mobiles. However, the Experian customer service team is available during the opening hours of 8am-7pm Monday to Friday and 8am-4pm Saturdays, whereas the fraud enquiries line can only be contacted from 9am-5pm Monday to Friday.
Experian Phone Numbers
|Experian Department||UK Contact Number||Opening Hours|
|Customer Services||0800 013 88 88||8am-7pm Monday to Friday, 8am-4pm Saturdays|
|General & Account set-up Queries||0115 901 6000||8am-6pm Monday to Friday|
|Technical Queries||0115 934 4444||6am-9pm Monday to Friday, 6am-6pm Saturday, 8:30am-4:30pm Sunday|
|Protect my ID Enquiries||0344 481 0001||8am-7pm Monday to Friday, 8am-4pm Saturdays|
|Experian Identity and Fraud Enquiries||0844 4815 888||9am-5pm Monday to Friday|
Experian Online Web Portal
If you have been unable to contact Experian over the phone, then you can also receive 24-hour support regarding an Experian credit report when using their Online Digital Enquiries Helpdesk.